We’re All About Our Customers

SensorLogic is totally focused on our customers’ success. Our comprehensive customer support, training and professional services provide the help you need to get to market fast and get the most out of your M2M applications and SensorLogic investment.

Support That’s Tailored to Your Business

M2M applications are often business-critical. Many organizations have come to depend on them for running their operations and driving revenues.
To help ensure that our customers’ M2M applications run reliably and smoothly 24-7-365, we offer a comprehensive set of technical support options that are delivered by our trained and dedicated Customer Services organization.
Our customers’ support requirements are as varied as the applications they build on our Platform. To meet these diverse needs, SensorLogic provides multi-channel support programs with a variety of service levels.

Basic and Premier Support

Basic Support, included with your SensorLogic Platform subscription, provides direct access to our team of experts through phone and email. We utilize our priority response and escalation system to get you answers fast. Despite its name, this level of support goes well beyond basic user questions and problem resolution. It includes best practices and recommendations based each customer’s specific applications and level of activity.

Premier Support adds a level of customized and personalized support services designed to meet unique needs. Our platform experts will work with you to understand your service level requirements and specific deployment situation. Then they will craft a customized, fee-based service that is precisely aligned with your support requirements.